CNY PROMO 農曆新年記得來買年貨 ,送貨最後一天年28年(1月30日)
FAQ

Q. How do purchase my order on the site?
To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.


Q. What are the payment methods available?
COOKCOOK offers TWO type Payment Methods :
1. CASH ON DELIVERY
2. BANK TRANSFER ON DELIVERY 
Bank : CIMB BANK
Bank Account : 7064371737
Owner Account Name : TAN WAI TJUN
REMARK:  PLEASE PUT DOWN YOUR ORDER ID


Q. How to change my account personal information and shipping address?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.

 

Q. How to add item on my existing order. 

     1. You need to cancel your existing order, then redo again with adding your item

     2 . you can whatsapp or call 011 2644 6848, our team will help you manually add item on your existing order. 


Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

Q. Can I cancel an existing order that have been made?
Yes,  you can cancel by calling 011 2644 6848, 016 4745230. NOT WHATSAPP OR EMAIL. only if the order is still on pending status or still in our store. 

Q. How long does the delivery usually takes?
Delivery usually will takes about NEXT DAY or 2-3days depends on where you stay and they incoming order we receive. due to manpower issue we only accpet 80-100 orders each day. 

Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly Call or Whatsapp 011 2644 6848, 016 4745230.